Frequently Asked Questions
Everything you need to know about shopping with Clarks UAE
What are the shipping costs and delivery timelines within the UAE?
We offer free standard delivery on all orders over AED 299. For orders below this amount, a flat shipping fee of AED 20 applies. Most orders are delivered within 1-3 business days across Dubai, Abu Dhabi, and other Emirates.
How can I return or exchange my shoes?
We offer a 14-day return policy for unworn items in their original packaging. You can initiate a return through our online portal or visit any official Clarks store in the UAE for an exchange or refund.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), Apple Pay, and Cash on Delivery (COD). We also offer interest-free installment plans via Tabby and Tamara.
How do I find my perfect shoe size?
Clarks uses UK sizing. We provide a comprehensive size guide on every product page, including a measurement chart in centimeters to help you find the perfect fit for men, women, and kids.
Are the products sold online authentic?
Yes, this is the official Clarks UAE online store. All products are 100% authentic, featuring the signature craftsmanship and comfort technologies that Clarks is known for globally.
Can I track my order status?
Once your order is dispatched, you will receive an email and SMS with a tracking link. You can also track your shipment directly through the 'My Account' section on our website.